Service Design for Government

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We believe
Customer Experience
is the foundation for exceptional
government services
SEE WHY
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Our services are
CMMI-SVC/3 - appraised
producing reliable business
outcomes for government

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We use our unique
Service Optimization Framework
to translate service innovation into
business outcomes

SEE HOW

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We focus solely on
Federal government
to best support agencies in
making changes to benefit
the people they serve

LEARN HOW

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We are a
Service Disabled Veteran Owned
Small Business
and prime contractor on major contract vehicles

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Technical Assent improves government performance from the bottom up...starting with customer experience

WHAT WE DO

Experience Design is a key puzzle piece for building solutions

Experience Design

We work from the outside-in to uncover what customers truly care about and build solutions to match those needs
solution implementation follows a project plan checklist

Solution Implementation

We mature prototypes through disciplined project management to ensure progress while management outcomes remain in focus.
service management focuses on performance of services

Service Management

We help agencies tune business systems—tools, technology, and talent—to deliver services that are reliable, consistent, and relevant.
design services for use by humans

Service Design

We reimagine government operations and mission support as services whose purpose is to deliver meaningful outcomes to its customers.
program management sets targets for scope, schedule, resources, and risk

Program Management

Our unique approach combines Lean principles and design-thinking in monitoring cost, schedule, performance, and risk.
Icon continuous process improvement

Continuous Process Improvement

We use customer insights to improve systems, services, and programs in a continuous loop across the entire organization.

ABOUT US

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Technical Assent is an advisory firm to the federal government with a strong record of re-designing government services to be more relevant, more reliable, and delivered at a lower cost. We believe government begins at the bottom—with the people it serves. That’s why we explore the customer experience first and use that knowledge to improve systems, delivery, and services across the organization. We are a Service-Disabled Veteran Owned Business appraised at CMMI-SVC/3.

CLIENTS SAY

“When these guys are here, stuff just gets done.  They are really high speed!”

Business Service Executive, USDA Agricultural Research Center