We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
Our CX maturity assessment mirrors the CX self-assessment provided in OMB Circular A-11. The difference is that our version of the assessment tabulates your scores automatically and we will email you a visual chart to help you interpret your results. Read More →
We are excited to announce that we have been accepted to the Electronic Federal Aviation Administration (FAA) Accelerated and Simplified Tasks (eFAST) contracting vehicle. The FAA divides eFAST work into functional areas and we now hold master ordering agreements in the following areas: Business Administration and Management Computer/Information Systems Development Computer Systems Support Documentation and Training eFAST is the FAA’s preferred contracting vehicle for small business Read More →
NEWS RELEASE Technical Assent Welcomes Todd Sadowski as Director of Business Development The new role for the company follows a banner year in growth ARLINGTON, Va., November 29, 2018—Technical Assent, a leader in federal government customer experience, has hired industry veteran Todd Sadowski as the company’s first director of business development. Todd is a client relationship executive who has supported several Service-Disabled Veteran-Owned Small Business (SDVOSB) companies during their high Read More →
On November 11 each year, Americans honor veterans for their willingness to serve and sacrifice for the common good. Being a veteran myself, I know that there are many facets to how military service impacts an individual. Some of these facets are so nuanced that they might seem insignificant. To people who have never had an immediate family member or close friend in the military, these impacts could be invisible. Nuanced and seemingly insignificant as they are, these impacts are anything but. Th Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.