We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
Technical Assent’s vision is helping federal government organizations create excellent services. To do this, we emphasize with our government service design teams how important it is to “think like your customer.” What we mean by this is that we should have a good understanding of who our customer is and what they want. But here’s the thing—it’s almost impossible to think exactly like your customer in a realistic way. My team is in the midst of designing and developing a solution off Read More →
FOR IMMEDIATE RELEASE August 24, 2017 Washington, D.C. — Technical Assent, a leading provider of Experience Design, Solution Implementation, and Service Management solutions, announced today that it has been awarded a GSA Schedule Contract effective August 28th, 2017. Having this contract allows Technical Assent, LLC the ability to easily offer their management consulting solutions to the federal government. “We’re very excited to have this contract in place, as it will allow governm Read More →
Most design-thinking efforts are conceived and executed as in-person workshops marked by the shoulder-to-shoulder collaboration of participants at whiteboards and a flurry of post-it notes. The design-thinking ethos is premised on the idea that interaction breeds empathy, creativity, and ultimately results in good problem solving. To be sure, face-to-face interaction is one of the fastest ways to get there, but it isn’t the only way. The need to keep costs low, respect telework agreements, and i Read More →
Agile is often referred to as a project management framework, methodology, or a mindset and is widely used throughout software development companies. You may have heard about some of the benefits of Agile like increased productivity, higher success rates vs. traditional project management, and boosts to customer satisfaction while simultaneously decreasing time to market, costs, and waste. With results like these, you might be asking if Agile could also work for your organization, even if you Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.