We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
We have some exciting news to share: Technical Assent is now a member of Mural’s consultant network. Mural is a great way to do virtual collaboration on design projects, plan and manage agile projects, and create business models and product canvases. As a member of the consultant network, we’ll be able to invite clients to join us on Mural as we work on their projects. Follow this link to find out more about Mural and see some examples of what it can do! Below is a glimpse of a Mural virtual col Read More →
As we reflect on 2017, it’s clear that it was a busy and productive time for Technical Assent. We shared our biggest news via press releases and our blog, but it is pretty remarkable to see it all in one place. In no particular order, here is our 2017 highlight reel. Independently Appraised at CMMI-SVC Level 3 The Capability Maturity Model Integration (CMMI) is a capability improvement framework that leverages effective processes to ultimately improve organizational performance. After months of Read More →
Recently, I traveled to Florida with a co-worker to test some service prototypes with a government audience. Long story short, once we arrived, everything went wrong. This wasn’t my first rodeo and, as usual when presenting at someone else’s facility, we had prepared many backups for our technology setup. We had our materials on a hard drive. We them on the cloud. We had them on external media drives and we had emailed files to the our audience in advance. But for one reason or another, n Read More →
Technical Assent’s vision is helping federal government organizations create excellent services. To do this, we emphasize with our government service design teams how important it is to “think like your customer.” What we mean by this is that we should have a good understanding of who our customer is and what they want. But here’s the thing—it’s almost impossible to think exactly like your customer in a realistic way. My team is in the midst of designing and developing a solution off Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.