We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
Consultants – including myself –love to talk about how emotional intelligence in consulting is a critical skill in our industry. But why is that? Our Technical Assent team spent some time thinking through this question during one of our regular professional development sessions; the idea we kept coming back to is that emotional intelligence (also referred to as EQ) is critical to a consulting firm skillset because it supports our ability to deliver expertise as a service. Even if you don’t know Read More →
With June quickly approaching, offices are abuzz with employees scheduling and coordinating summer vacation time. Vacations are important because they give us the down-time we need as humans to rest, relax, and clear our minds. They also give us a change in scenery, which inspires us and helps us self-reflect and see things with a fresh set of eyes. But individuals aren’t the only ones who can reap the benefits of down-time and a change of scenery: government program teams can, too. But how? A f Read More →
by Danielle N. Paula, Technical Assent consultant Part Three of a three-part series With 80% of Fortune 1000 companies reportedly now using self-managed teams in an Agile environment, you may be thinking that the traditional top-down, command-and-control organizational hierarchies may become extinct – and with good reason. There are several advantages to employing self-managed teams in an Agile environment over the traditional hierarchy structure including increased employee satisfaction, Read More →
by Danielle N. Paula, Technical Assent consultant Part Two of a three-part series Last week, we covered the differences between traditionally managed organizations and organizations using self-managed teams. Now, let’s dive deeper into some of the specific benefits of running self-managed teams, as well as some of the disadvantages. Benefits of Self-Managed Teams Benefit 1: Increased Employee Satisfaction Employees who work on self-managed teams report a higher level of job satisfaction than tho Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.