We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
by Danielle N. Paula, Technical Assent consultant Part Two of a three-part series Last week, we covered the differences between traditionally managed organizations and organizations using self-managed teams. Now, let’s dive deeper into some of the specific benefits of running self-managed teams, as well as some of the disadvantages. Benefits of Self-Managed Teams Benefit 1: Increased Employee Satisfaction Employees who work on self-managed teams report a higher level of job satisfaction than tho Read More →
by Danielle N. Paula, Technical Assent consultant Organizations don’t need managers and employees don’t want them. This a bold statement, but it’s the way of everyday business at a number high-performing Fortune 1000 companies and was also covered in depth at the recent Business Agility 2017 conference. The main problem with managers is that having so many levels of management can be extremely inefficient due to the several communication layers and general overhead purpose these managers serve. Read More →
FOR IMMEDIATE RELEASE March 15, 2017 Washington, D.C. — Technical Assent, a leading provider of Experience Design, Solution Implementation, and Service Management solutions, announced today that it has been appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration for Services (CMMI-SVC)®. The appraisal was performed independently by Williamsburg Process Solutions LLC. CMMI is a capability improvement framework that provides organizations with the essential elements of e Read More →
At Technical Assent, we believe that a key component of providing exceptional service is rooted in providing an exceptional customer experience. In May 2016, we launched a four-month design thinking effort called Inspiring Service Summer Series, or ISSS for short. ISSS was professional development, but it was also our tool for looking in the mirror and working on our own service delivery as a company. Or, in other words, working “in a problem, on a problem.” We included all staff members in this Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.