We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
In April, I attended MITX’s DesignTech summit in Boston and had the opportunity to talk to a lot of really interesting folks designing innovations in the IT world today. As a government innovation professional, I particularly enjoyed the keynote by Gene Han – he said two things in that stuck with me: Innovation must have purpose Innovation is about getting things to work together (it’s not always about the most advanced technology) Both statements are simple, and neither is totally Read More →
The business case for measuring government performance is a consistent focus area for agency leaders, as government agencies are constantly challenged to demonstrate that resources are achieving intended goals and delivering value. To successfully measure agency performance, organizations must establish clear objectives that align to these outcomes. utility (fit for use) warranty (fit for purpose) service delivery (fit for experience) Why Measuring Government Performance Is Important Gove Read More →
Consultants – including myself –love to talk about how emotional intelligence in consulting is a critical skill in our industry. But why is that? Our Technical Assent team spent some time thinking through this question during one of our regular professional development sessions; the idea we kept coming back to is that emotional intelligence (also referred to as EQ) is critical to a consulting firm skillset because it supports our ability to deliver expertise as a service. Even if you don’t know Read More →
With June quickly approaching, offices are abuzz with employees scheduling and coordinating summer vacation time. Vacations are important because they give us the down-time we need as humans to rest, relax, and clear our minds. They also give us a change in scenery, which inspires us and helps us self-reflect and see things with a fresh set of eyes. But individuals aren’t the only ones who can reap the benefits of down-time and a change of scenery: government program teams can, too. But how? A f Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.