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Government Customer-Experience and Service-Design Consultancy Technical Assent Appraised at CMMI-SVC Level 3

Summary

Of the 15,000 Service-Disabled Veteran Owned Small Businesses, only three have achieved a CMMI-SVC Level 3 rating. This third-party appraisal validates Technical Assent’s strong internal processes, which gives assurance to government contracting offices that Technical Assent can reliably achieve results for government clients.

Main Article

Washington, D.C. (19 Jan 2024)— Technical Assent, a leading federal government customer-experience and service-design consultancy, today announced that it has been appraised at level 3 of ISACA’s Capability Maturity Model Integration for Services (CMMI-SVC®). 

CMMI is a proven, outcome-based performance model and the globally accepted standard for improving capability, optimizing business performance, and aligning operations to business goals. Williamsburg Process Solutions, LLC, performed the appraisal. 

“Excellence is not a singular act but a habit earned through every day practice,” said John DiLuna II, Technical Assent Chief Executive Officer. “Technical Assent’s CMMI-SVC Level 3 demonstrates our corporate growth mindset and our habitual pursuit of quality.”

Of the 15,000 Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) certified by the U.S. Small Business Administration, Technical Assent is one of just three that has achieved a maturity rating of CMMI-SVC® Level 3. CMMI serves as the foundation for Technical Assent’s CX maturity service that helps government clients build and scale their own CX organizations.

“CMMI-SVC is the foundation that undergirds our motto of delivering Services that Inspire,” continued DiLuna. “Through daily practice, we earn our clients’ confidence in taking on more complex projects and have increased confidence in our ability to deliver high quality services consistently across our entire portfolio.”

In federal contracting, contracting officers have very limited options in being able to validate that a given company has the internal structure to fulfill what it promises in a proposal; an independent CMMI appraisal provides that assurance and thus greatly reduces risk to the government. Technical Assent’s current government clients include the U.S. Department of Veterans Affairs, U.S. Department of Labor, U.S. Department of Defense, and U.S. Department of Agriculture. Technical Assent specializes in customer experience, service design, digital strategy, human-centered design (HCD), data science, design thinking, and change management for federal government.

About Technical Assent

Government is the world’s largest service provider and platform of human interactions. Technical Assent exists to ensure these services deliver relevant value, are easy for people to use, and earn trust in the founding principles of our country.

Technical Assent’s Service Optimization Lifecycle links the critical capabilities needed to optimize performance of government services by keeping customers as the focal point. They improve the performance of government services using experience as the primary driver for change using three core capabilities—Experience Design, Solution Implementation, and Service Management.

LinkedIn: https://www.linkedin.com/company/2999180/

Contact: Thom Sutton, tsutton@technicalassent.com, (201) 397-5764

Press release

Rising SDVOSB Technical Assent Expands Footprint at VA, DoD, and Treasury

FOR IMMEDIATE RELEASE

Washington, D.C.—Technical Assent, a leading provider of Experience Design, Solution Implementation, and Service Management services, announced today that with several awards at the end of fiscal year 2020, it has successfully expanded its portfolio of work at the Department of Veterans Affairs (VA), the Department of Defense (DoD), and the United States Treasury in the areas of employee experience (EX), human-centered design (HCD), training and education, and real-time data visualization. In this capacity, Technical Assent will continue providing mission-critical support to each agency in order to build and deploy capabilities that best serve our nation’s veterans, active-duty service members, and American taxpayers.

“One thing that differentiates Technical Assent’s clients is that they see customer experience as critical to delivering better government services. Through these partnerships, we are designing government services that are relevant to customers’ needs, easier to use, and cost-effective to operate and maintain,” said Technical Assent Chief Executive Officer John DiLuna.

Technical Assent recently re-appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration for Services (CMMI-SVC) Version 2.0. It is one of just three SDVOSBs that are both verified by the VA Center for Veterans Enterprise (CVE) and hold a Level 3 maturity rating.

About Technical Assent

Headquartered in Arlington, Va., Technical Assent is a leading provider of Experience Design, Solution Implementation, and Service Management solutions for government agencies. At Technical Assent, we believe government begins at the bottom—with the people it serves. That’s why we explore the customer experience first and use that knowledge to improve systems, processes, and service across the organization. Technical Assent, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB). For more information about Technical Assent’s service delivery capabilities, visit https://technicalassent.com/.

Press release

Technical Assent Reappraises at CMMI Level 3 for Services

FOR IMMEDIATE RELEASE

Washington, D.C. — Technical Assent, a leading provider of Experience Design, Solution Implementation, and Service Management services, announced today that it has successfully reappraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration for Services (CMMI-SVC) Version 2.0. CMMI is a process-improvement approach that provides organizations with essential elements of effective processes that ultimately improve their performance. The appraisal was performed independently by Williamsburg Process Solutions, LLC.

CMMI-SVC helps ensure the processes that underpin Technical Assent’s professional services produce the highest quality work and make a difference for their clients. At Level 3, Technical Assent’s work and processes have received the highest form of third-party validation. Technical Assent manages projects with an established set of practices and is dedicated to continuous improvement. 

Technical Assent is one of just three Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) that are both verified by the U.S. Department of Veterans Affairs Center for Veterans Enterprise (VA CVE) and have a maturity-level rating of CMMI-SVC/3 V2.0.

“Technical Assent’s ongoing commitment to CMMI-SVC ensured our business was resilient and best positioned for success during the COVID-19 pandemic. We stayed focused on our clients’ missions with the confidence that our business infrastructure was robust,” said Technical Assent Chief Executive Officer John DiLuna.

CMMISVC / 3 2.0

About Technical Assent

Headquartered in Arlington, Va., Technical Assent is a leading provider of Experience Design, Solution Implementation, and Service Management solutions for government agencies. At Technical Assent, we believe government begins at the bottom—with the people it serves. That’s why we explore the customer experience first and use that knowledge to improve systems, processes, and service across the organization. Technical Assent, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB). For more information about Technical Assent’s service delivery capabilities, visit https://technicalassent.com/.

About CMMI® Institute

CMMI Institute is the global leader in the advancement of best practices in people, process, and technology. The Institute provides the tools and support for organizations to benchmark their capabilities and build maturity by comparing their operations to best practices and identifying performance gaps. For over 25 years, thousands of high-performing organizations in a variety of industries, including aerospace, finance, health services, software, defense, transportation, and telecommunications, have earned a CMMI maturity level rating and proved they are capable business partners and suppliers.

airplanes take off on a runway

Technical Assent joins FAA’s eFAST contracting vehicle

We are excited to announce that we have been accepted to the Electronic Federal Aviation Administration (FAA) Accelerated and Simplified Tasks (eFAST) contracting vehicle. The FAA divides eFAST work into functional areas and we now hold master ordering agreements in the following areas:

  • Business Administration and Management
  • Computer/Information Systems Development
  • Computer Systems Support
  • Documentation and Training

 

eFAST is the FAA’s preferred contracting vehicle for small business contracts. eFAST streamlines the procurement process for all stakeholders using a web-based acquisition tool and automated workflows compliant
with applicable FAA standards.

Any FAA program management office (PMO) and contracting officer (CO) can use eFAST. For details about doing business through eFAST, visit the FAA’s eFAST page.

“We are eager to serve the FAA through eFAST,” said John DiLuna, President and CEO of Technical Assent. “Each new contract vehicle provides us an opportunity to share how to improve the performance of federal services using a customer experience as a primary driver for change. The FAA’s mission focus on maintaining the world’s safest and most efficient aerospace system makes it an excellent candidate for design-thinking and a customer-driven approach.”

We are also a part of the following federal government contracting vehicles:

Government-wide

  • GSA Professional Services Schedule (PSS)
  • GSA Performance Management / Continuous Process Improvement Blanket Purchase Agreement (PM/CPI BPA)
  • Service Disabled Veteran-Owned Business (SDVOSB) set-aside
  • Army Research Lab Advanced Expeditionary Warfare Development (AEWD)

Department of Veterans Affairs

  • VA Agile Delivery of VA Imminent Strategic and Operational Requirements (ADVISOR)
  • VA Veterans Enterprise Contracting for Transformation and Operational Readiness (VECTOR)

Department of Defense & Department of Homeland Security

  • Washington Headquarters Service / Acquisition Directorate (WHS/AD) Logistics Services (LOGS) Blanket Purchase Agreement
  • Navy SeaPort-e
  • DHS Program Management and Technical Services (PACTS) II

 

See our contracting vehicles page for more information on each.

News Release: Technical Assent Welcomes Todd Sadowski as Director of Business Development

NEWS RELEASE

Technical Assent Welcomes Todd Sadowski as Director of Business Development
The new role for the company follows a banner year in growth

Todd Sadowski

ARLINGTON, Va., November 29, 2018—Technical Assent, a leader in federal government customer experience, has hired industry veteran Todd Sadowski as the company’s first director of business development.

Todd is a client relationship executive who has supported several Service-Disabled Veteran-Owned Small Business (SDVOSB) companies during their highest growth periods. He will leverage this experience and his relationships with leading government partners to fuel sustainable growth and build new business opportunities at Technical Assent.

“We see government leaders increasingly recognizing the benefits of using customer experience to improve their program performance,” said John DiLuna, Technical Assent’s founder and CEO. “It sounds simple—design government services that people prefer to use—but there are several key factors that program managers need to get right to set the effort for success.”

The new role of business development director at Technical Assent addresses this need.

“As a member of the executive leadership team, Todd will be helping prospective clients target the correct mission problem and making sure Technical Assent and our partners are in the best position to solve it,” said DiLuna.

About Technical Assent

Technical Assent is a consultancy to the federal government that improves agencies from the bottom up—starting with customer experience. Technical Assent helps agencies design, implement, and deliver services that inspire by providing customer-experience design, solution implementation, and services management.

The company is a SDVOSB and prime contractor on the Department of Veterans Affairs flagship VECTOR contract in addition to other government-wide contract vehicles such as the GSA Professional Services Schedule. As a CMMI-SVC/3 firm, Technical Assent is committed to providing exceptional service experiences and delivering consistent results to its federal government clients.

For more information about Technical Assent, visit www.technicalassent.com and www.linkedin.com/company/technical-assent.

Media Contact

Chris Bobbitt
cbobbitt@technicalassent.com
202-904-8527