We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
Next week, the Small Business Administration will be holding its annual National Veterans Small Business Week observance. From an SBA blog post:”National Veterans Small Business Week honors those veteran entrepreneurs who continue to serve our country by creating jobs and fueling economic growth…Administration will be hosting events all across the country that celebrate and support current and future veteran business owners.”As a Veteran-Owned Small Business ourselves, Technical Assent is Read More →
I’ve lived in the San Francisco Bay Area for over a year now and I continue to be inspired by this geographic center of mass for innovation. It is no wonder that both the Secretary of Defense and Secretary of Homeland Security have both recently announced new programs with offices located in Silicon Valley to tap into that innovative spirit. The Secretary of Defense’s program is the Defense Innovation Initiative (DII) with the Defense Innovation Unit Experimental (DIUx) positioning the DoD to be Read More →
Yesterday, the Wall Street Journal published an article about The Walt Disney Company considering a change to demand-based ticket pricing for Disneyland and Disney World. Rather than eventually out-pricing middle class families by continuing to raise overall prices, this change could help alleviate the resorts’ unmagical overcrowding through lower priced tickets during off-peak days. According to author Ben Fritz, Disney will be surveying previous visitors this week to gauge their reactions to d Read More →
Since its release this week, I have been absorbing and digesting the MyVA Integrated Plan published by the Department of Veterans Affairs. For those who haven’t seen it yet, it is the government service strategy for the transformation of VA to become more veteran-driven and ensure the veteran experience is predictable, consistent, and easy. The MyVA Task Force has accomplished a lot since it was chartered just last year and the document does a nice job of bringing together all of the movin Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.