We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
The new initiative announced by the White House to encourage the establishment of Acquisition Innovation “Labs” in Federal Agencies is a great step towards facilitating a culture that facilitates ingenuity and innovation. One aspect of the initiative urges Departments and Agencies to appoint Acquisition Innovation Advocates as a means to foster greater innovation, to stand up Innovation “Labs“, — really just a commitment to experiment with better ways to solve mis Read More →
Presenter: Chris Bobbitt, Technical Assent Focusing on Customer Experience and Customer Outcomes is critical to delivering the best results. Federal agencies such as Veterans Affairs, GSA, and DHS are realizing the inherent value of becoming customer-driven and how this approach can drive better mission performance. This session will cover why Customer Experience and Customer Outcomes are so important, how to understand them, why Service Management trumps Program Management, and why digital enga Read More →
Next week, the Small Business Administration will be holding its annual National Veterans Small Business Week observance. From an SBA blog post:”National Veterans Small Business Week honors those veteran entrepreneurs who continue to serve our country by creating jobs and fueling economic growth…Administration will be hosting events all across the country that celebrate and support current and future veteran business owners.”As a Veteran-Owned Small Business ourselves, Technical Assent is Read More →
I’ve lived in the San Francisco Bay Area for over a year now and I continue to be inspired by this geographic center of mass for innovation. It is no wonder that both the Secretary of Defense and Secretary of Homeland Security have both recently announced new programs with offices located in Silicon Valley to tap into that innovative spirit. The Secretary of Defense’s program is the Defense Innovation Initiative (DII) with the Defense Innovation Unit Experimental (DIUx) positioning the DoD to be Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.