Part II – How our simple meeting hack succeeded in refreshing executive leaders’ focus on customers
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When we left this story a few weeks ago, our protagonist, the senior IT manager, and her team were reviewing a portfolio of IT projects. Their objective was to recommend, in light of mandatory budget cuts, which projects should be funded and which should be deferred. She had recognized that the conversation about these projects was overly focused on the impact to the IT organization and the impact to the customer was not being considered. The solution we helped her form was quite simple: hack Read More →