To Find a Differentiator for Long-Term Success, Look to Amazon’s Customer Obsession
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By John DiLuna and Jonathan Miller For anyone who has ever studied Amazon or its founder, Jeff Bezos, one thing is absolutely clear: the customer is king. Amazon’s focus on customer experience success was a founding principle for Amazon and remains deeply embedded in the company culture today. After last week’s record earnings report, we wanted to see for ourselves where customer experience was integrated into Amazon’s operating model – not just as a corporate talking point but where it w Read More →