We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
We got through “WHY”, now let’s talk “WHAT” In our last post, we argued that the government is foremost a service organization. While the statement itself may not seem particularly revolutionary, accepting government as services has some important implications. If you accept government as a service provider then you also accept that governments have customers and those customers have expectations. This implies that customers make a choice whether or not to engage with the services provided by go Read More →
Can you recall your last great service experience – when someone went out of their way to delight you? Maybe it was at a restaurant, a hotel, coffee shop, or a dry cleaner. Perhaps they remembered your name or your preference or the service was easy to use, available when you needed it, or served its purpose without being overly complicated. Chances are, your experience didn’t happen by accident. That service provider knows that you have other alternatives and, in order to stay relevan Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.