For the People…Government as a Service Business (Part 2 of 2)
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This is the second of a 2-part article. You may want to start with Part 1 located here… Government is a Service Business Service is a means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific cost and risks. When we purchase something “as a service,” we want to directly experience the outcome or benefit without having to worry about the know-how, systems, and processes it takes to deliver it. To say that government is a Read More →