We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
In addition to our regular work for government clients, we sometimes take on special projects. Last year, we facilitated these two workshops that were very different but also oddly similar. Watch the video to find out why and who these workshops were with! About Technical Assent Technical Assent exists to build high-performing government service organizations—government-to-citizens (G2C), government-to-government (G2G), and shared services. Our approach is unique in that we improve service perfo Read More →
Software development teams are built for agility and speed. Once solutions are deployed, DevOps teams watch how customers interact with the application and use it to solve their problem. From this post, cross-functional teams can spot unexpected customer behaviors and monitor system performance. If an anomaly is detected, they can act quickly and collaboratively between developers (code writers and testers) and IT operations (responsible for keeping the applications running optimally). DevOps t Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.