We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
FOR IMMEDIATE RELEASE Washington, D.C.—Technical Assent, a leading provider of Experience Design, Solution Implementation, and Service Management services, announced today that with several awards at the end of fiscal year 2020, it has successfully expanded its portfolio of work at the Department of Veterans Affairs (VA), the Department of Defense (DoD), and the United States Treasury in the areas of employee experience (EX), human-centered design (HCD), training and education, and real-time dat Read More →
FOR IMMEDIATE RELEASE Washington, D.C. — Technical Assent, a leading provider of Experience Design, Solution Implementation, and Service Management services, announced today that it has successfully reappraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration for Services (CMMI-SVC)Ⓡ Version 2.0. CMMI is a process-improvement approach that provides organizations with essential elements of effective processes that ultimately improve their performance. The appraisal w Read More →
As a virtual-first company that focuses on service design for Federal Government clients, Technical Assent has lots of experience running effective remote workshops and meetings. Being effective when some or all of your participants are not in the same physical space helps your company and your clients get around travel restrictions, geographically dispersed stakeholders…or public health crises. Here is what we have learned about effective remote workshops and meetings…hoping everyone stay Read More →
In addition to our regular work for government clients, we sometimes take on special projects. Last year, we facilitated these two workshops that were very different but also oddly similar. Watch the video to find out why and who these workshops were with! About Technical Assent Technical Assent exists to build high-performing government service organizations—government-to-citizens (G2C), government-to-government (G2G), and shared services. Our approach is unique in that we improve service perfo Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.