We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
Software development teams are built for agility and speed. Once solutions are deployed, DevOps teams watch how customers interact with the application and use it to solve their problem. From this post, cross-functional teams can spot unexpected customer behaviors and monitor system performance. If an anomaly is detected, they can act quickly and collaboratively between developers (code writers and testers) and IT operations (responsible for keeping the applications running optimally). DevOps t Read More →
A cluttered house and a cluttered government service portfolio have a lot of similarities. How might we add a KonMari layer to our practice of service management and apply it to the work we do in government? Read More →
Our CX maturity assessment mirrors the CX self-assessment provided in OMB Circular A-11. The difference is that our version of the assessment tabulates your scores automatically and we will email you a visual chart to help you interpret your results. Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.