We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
A cluttered house and a cluttered government service portfolio have a lot of similarities. How might we add a KonMari layer to our practice of service management and apply it to the work we do in government? Read More →
Our CX maturity assessment mirrors the CX self-assessment provided in OMB Circular A-11. The difference is that our version of the assessment tabulates your scores automatically and we will email you a visual chart to help you interpret your results. Read More →
We are excited to announce that we have been accepted to the Electronic Federal Aviation Administration (FAA) Accelerated and Simplified Tasks (eFAST) contracting vehicle. The FAA divides eFAST work into functional areas and we now hold master ordering agreements in the following areas: Business Administration and Management Computer/Information Systems Development Computer Systems Support Documentation and Training eFAST is the FAA’s preferred contracting vehicle for small business Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.