John founded Technical Assent with the belief that exceptional service experiences can engage, uplift, and restore hope in people. Since 2011, his “Services that Inspire” message encourages government agencies to deliver services that are relevant, are easy for people to use, and earn trust in our government’s founding principles. To improve the performance of government services and focus on producing results, John brings together best practices in service design, service management, and program management.

John graduated with honors from the United States Coast Guard Academy. He served on active duty for 11 years, earned a master’s degree in Information Systems Management (MS-ISM), a Master of Business Administration, and professional certifications in design-thinking, project management (PMP), and Lean Six Sigma (Black Belt). He is a dad, veteran, and military spouse living in Reno-Tahoe area and loves to spend time in the pristine mountains and rivers of the Sierra Nevada mountain range.

jdiluna@technicalassent.com

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