Service Design for Government
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John DiLuna


John founded Technical Assent with the belief that the value created by services is the primary vehicle to engage, uplift, and restore hope in people.  Leading government and professional service organizations over the past 15+ years, he has worked to understand and codify what it takes to design and sustain “Services that Inspire.” Following this path, John links best practices for Experience Design, Service Management, and Program Management to build better service organizations – businesses, governments, and nonprofits that are optimized to create new value for their customers and deliver it on their customers terms. He is a certified Project Management Professional (PMP) and a Lean Six Sigma Black Belt. John graduated with honors from the US Coast Guard Academy, served on active duty for 11 years, and earned a masters degree in Information Systems Management (MS-ISM) and an MBA.  He is both a veteran and military spouse and resides in Alameda, CA with his wife and two young children.


About the Author
John DiLuna is the founder and CEO of Technical Assent. Learn more about him at