Technical Assent » Portfolio Categories » training

An aerial view of a Veterans Affairs hospital

Building a robust training program to support cultural change

adult learning, customer experience, employee experience, service innovation, training requirements, Veterans Affairs

One woman mentors another in the workplace

Tutoring military organizations in operational contracting support

adult learning, data visualization, Dept of Defense, government performance, operational contract support, requirements management, shared services, training requirements, vendor threat mitigation

A hospital bed at a Veterans Affairs medical center

Correcting the root problem of a training program that was not seeing results in the field

customer experience, design thinking, experience design, government to citizen services, government to government services, human centered design, journey mapping, personas, root cause analysis, service innovation, Veterans Affairs

improving government-to-government services at USDA

Building Customer Experience for Government Support Services

customer experience, experience design, government to government services, journey mapping, personas, service innovation, shared services, US Dept of Agriculture