Service Design for Government
Technical Assent Logo

A Tale of Two Service-design Teams

In addition to our regular work for government clients, we sometimes take on special projects. Last year, we facilitated these two workshops that were very different but also oddly similar. Watch the video to find out why and who these workshops were with!

About Technical Assent

Technical Assent exists to build high-performing government service organizations—government-to-citizens (G2C), government-to-government (G2G), and shared services. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience. We use that insight to design and modify the talent, tools, and technology that deliver government services to each customer.

  • Experience Design. We use service design-thinking and human-centered practices to refresh customer experiences and build relevant solutions
  • Solution Implementation. We implement viable solutions within scope, budget, and schedule and equip agencies to sustain the capability
  • Service Management. We leverage customer insights and performance data to optimize services, continually improve, and seek new opportunities

Video Transcript

In addition to our regular work for government clients, we sometimes take on special projects. Last month we facilitated these two workshops that were very different but also oddly similar. 

Washington, D.C. Service-Design Team 

Our D.C. service-design team facilitated nearly 100 defense professionals in identifying new ways to use existing capabilities in the Department of Defense. This workshop used design-thinking methods to help subject matter experts and operators learn how DoD can better secure acquisitions in support of operations.

West Coast Service-Design Team 

Our West Coast service-design team coached a local Girl Scout troop in earning their Product Design badge. These young ladies were seeking novel ways to keep lunches warm at school. They planned and facilitated the whole effort themselves using design-thinking methods from the LUMA Institute. 

Sometimes we’re helping to solve problems for the world’s largest military while other times it’s about teaching future generations how to be confident in their creativity. But despite the differences in age and project scale, both teams were outcome-focused and we used many of the same tools and techniques.

In the end, we were able to help both of these groups of people envision something that doesn’t exist today and set them on a path to making the vision a reality. It’s yet another reason our field of work is so fulfilling. 

John DiLuna
About the Author
John DiLuna is the founder and CEO of Technical Assent.

Leave a Reply

captcha *