People are at the center of everything we do
Technical Assent envisions a world where the U.S. Government delivers service experiences that build trust between government and the people it serves. We put people first, designing services around their needs and voices.
We believe in the power of the federal government as a force for good
We're building a future where government agencies deliver services that are relevant, easy to use, and earn people's trust. We are driven by a desire to improve the performance of government operations, and we are focused on meeting the needs of end customers.
Redefining What it Means to Serve
Technical Assent offers a distinct alternative by fully committing to your mission, collaborating with your team, and using proven processes to support your priorities.
Mission assured:
Focused on Results
We work to build high-performing government services and our employees are personally committed to seeing your goals achieved.
Humanity assured:
Shoulder-to-Shoulder Relationship
When it needs to be right, we believe in the power of collaboration over prescriptive solutions. We thrive in working environments where mutual learning and growth open new paths forward.
Quality assured:
Services Supported by Robust Processes
Our work is underpinned by proven processes that ensure we meet your objectives and exceed your expectations every time.
Let's Figure This Out Together
We're not just service providers, we're problem-solvers who enable you to own the solution.
Contact Us
Ready to use customer experience to get results on your agency's projects? Email us to explore the next right step.
Careers
Interested in making an impact in GovCon? Find your next rewarding opportunity.
What is Customer Experience?
CX is the Backbone of Effective Government Services
Whether your customers are taxpayers, veterans, farmers, beneficiaries, citizens, or even other government offices, customer experience (CX) measures the impact of a service, and it is what drives a person's decision to choose one provider over another. It adds up all the interactions along the person's journey that build satisfaction and trust.
The people behind government services are just as vital, which is why we also focus on employee experience (EX) to enable service experiences.
CX is the Core of Technical Assent's Mission
We help government agencies deliver services that people need and can easily use. Customer-centered services deliver better results and are less expensive to operate, resulting in a win-win-win for customers, service providers, and the stewardship of taxpayer dollars.
We use CX to ground ourselves on what is most important when providing impactful government services. CX keeps us focused on human needs and empowers us to design service experiences that are relevant and efficient for the people using them. And we help government earn trust by reliably delivering services and looking for opportunities to improve.
Our Credentials
Service-Disabled Veteran-Owned Small Business
Certified by the U.S. Small Business Administration
Technical Assent, proudly operating as a SDVOSB since 2011, is eligible to deliver exceptional services to government clients through sole-source and set-aside contracting programs.
Capability Maturity Model Integration for Services
CMMI SVC/3 Appraisal #28438
Technical Assent has achieved appraisal at Capability Maturity Model Integration for Services (CMMI-SVC) level 3, marking a significant milestone in service excellence.
Discover what makes Technical Assent your ideal partner
Meet our leadership team, understand our capabilities, learn about our contracting procedures, and step through our unique process to see how we can transform your service delivery.
Leadership
Meet the expert team guiding our mission to revolutionize government services.
Capabilities
Discover the unique skills and expertise we provide to create high-performing government services.
Contracting
Review our contracting process designed to make working with us easy and efficient.
Approach
See how our Service Optimization Lifecycle helps government agencies adapt to changing customer needs.