Service Design for Government
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The U.S. government is the world’s largest service provider, spending nearly four trillion dollars each year to provide services to citizens, regulate and support industry, and protect our national interests. Behind the scenes, IT, HR, and Financial services run the day-to-day business of each agency.


of the global economy is based on the service sector

1.26 Billion

people are employed in the service sector

$3.7 Trillion

is spent annually by the US federal government to deliver services

Technical Assent grew from a simple idea that we will optimize the performance of government services when we think about the customer experience first and use that insight to improve the talent, tools, and technologies in every organization. This is a concept of government reframed around the people it was designed to serve.


John DiLuna
Founder & CEO

John founded Technical Assent with the belief that exceptional service experiences can engage, uplift, and restore hope in people. Since 2011, his “Services that Inspire” message encourages government agencies to deliver services that are relevant, are easy for people to use, and earn trust in our government’s founding principles. To improve the performance of government services and focus on producing results, John brings together best practices in service design, service management, and program management.

John graduated with honors from the United States Coast Guard Academy. He served on active duty for 11 years, earned a master’s degree in Information Systems Management (MS-ISM), a Master of Business Administration, and professional certifications in design-thinking, project management (PMP), and Lean Six Sigma (Black Belt). He is a dad, veteran, and military spouse living in Reno-Tahoe area and loves to spend time in the pristine mountains and rivers of the Sierra Nevada mountain range.


Chris Bobbitt

Chris is a founding member of Technical Assent and is responsible for building sustainable service offerings around Technical Assent’s core capabilities and ensuring employees are well-equipped to address the real-world challenges faced by Technical Assent clients.

To do this, Chris draws on nearly 20 years of experience working on global defense initiatives focused on industrial revitalization and private sector development. Chris is the recipient of the Secretary of Defense’s Global War on Terrorism Medal in recognition of his service in Iraq. In addition to the Department of Defense, his federal government experience spans Intelligence, Homeland Security, Veterans Affairs, and other agencies.

Chris holds a B.A. from Georgetown University in economics and in history where he was a member of the prestigious Bakers Scholars program and continues to serve as a trustee. Chris has professional certifications in human-centered design, project management (PMP), and Lean Six Sigma. He is a dad of two rowdy boys and lives with his wife and their dogs in Washington, D.C.


Danielle Wiederoder
VP of Service Delivery

Danielle is a key member of the executive team responsible for delivering Technical Assent’s unique brand of service-design consulting across the federal government. With nearly 10 years at Technical Assent, she supports teams of mission-oriented consultants to ensure they can bring their very best to Technical Assent’s clients and partners.

Danielle has a proven track record of partnering with clients to tackle a wide range of challenges, and she couples core skills in design thinking, problem solving, and project management with experience in the U.S. national security and international development domains. She is a certified Project Management Professional (PMP), LUMA Human-Centered Design Practitioner, Prosci Change Management Professional, and Certified Scrum Master (CSM).

Danielle graduated with honors from Michigan State University with a degree in international relations. She holds a Master of Science in Management from University of Illinois and a Customer-Focused Product and Service Design Graduate Certificate from Cornell University. Danielle lives with her family and dog outside of Boston, balancing her professional life with the joyful chaos that accompanies family life with small children.


An Phan
VP of Finance

As Technical Assent’s longest tenured employee and former DCAA auditor, An has stewarded Technical Assent’s fiscal responsibility for nearly 15 years. An’s disciplined focus on financial management ensures Technical Assent is a reliable partner for government and industry partners, meets all fiscal responsibilities, and has the resources in place to grow with clients’ needs. She is responsible for planning, implementing, executing, and overseeing all financial activities including financial forecasting, operational planning, and analysis.

An has 10 years of work experience in federal government acquisition in the Department of Defense. In addition to being a Defense Contract Management Agency auditor, she was a DCAA contract specialist, and she has 15 years of industry experience working for midsize to large government contractors where she was responsible for accounting functions, contract administration, compliance, and government audits. Her expertise ensures that Technical Assent complies with government contract regulations, Cost Accounting Standards (CAS), Federal Acquisition Regulations (FAR),and DCAA requirements.

An holds a Bachelor’s Degree in Accounting and Information Systems from the Florida Institute of Technology and a Master of Science in Contract and Acquisition Management Science from Virginia Polytechnic Institute and State University. She resides in northern Virginia with her husband and children, and she enjoys the opportunity to travel and to visit her older children and hang out with her two dogs.

Todd Sadowski
VP of Growth

Todd is an experienced business development professional with a passion for identifying and solving some of the hardest challenges faced by federal government agencies. Todd has led Technical Assent’s Growth team since 2018, leveraging the firm’s core capabilities to make a positive impact on how government services are delivered while providing a steady pipeline of meaningful work for Technical Assent’s employees.

With a focus on disciplined growth, Todd is responsible for managing and improving the firm’s business development capabilities to facilitate sustainable success. He nurtures an exceptional network of industry partners and can speak to government challenges, professional and collegiate sports, philosophy, theology, and the latest haute cuisine in the D.C. food scene.

Todd graduated with honors from Boston College with dual degrees in Theology (Hinduism) and Philosophy (Existentialism). While a long time resident of Washington, D.C., he grew up on Cape Cod, where he spent time as a commercial bluefin tuna fisherman. When not watching his Boston sports teams, you can often find him in a kitchen honing his craft or at the bookstore searching for his next great read.