Service Design for Government
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The U.S. government is the world’s largest service provider, spending nearly four trillion dollars each year to provide services to citizens, regulate and support industry, and protect our national interests. Behind the scenes, IT, HR, and Financial services run the day-to-day business of each agency.


of the global economy is based on the service sector

1.26 Billion

people are employed in the service sector

$3.7 Trillion

is spent annually by the US federal government to deliver services

Technical Assent grew from a simple idea that we will optimize the performance of government services when we think about the customer experience first and use that insight to improve the talent, tools, and technologies in every organization. This is a concept of government reframed around the people it was designed to serve.


Chris Bobbitt
Vice President


Chris leads solutions for strategy execution, service management, and program management for Technical Assent’s clients.  He has executive experience in several government consulting companies including Kickstand LLC where he served as a founding member and Director until its acquisition in 2012.  Chris works extensively on global defense initiatives focused on industrial revitalization and private sector development through the use of US military contracting activity to enhance military campaign plans and bolster non military US interests including revitalizing the banking sector, reducing unemployment, and taking cash off the battlefield. Mr. Bobbitt received the Secretary of Defense’s Global War on Terrorism Medal in recognition of his service in Iraq. In addition to Defense, his federal government experience spans Intelligence, Homeland Security, Veterans Affairs, and other agencies. His industry expertise includes the national security, energy, capital markets, and banking sectors. He holds a B.A. from Georgetown University in Economics and in History and lives with his wife in Washington, DC.


:  cbobbitt

John DiLuna
Founder & CEO


John founded Technical Assent with the belief that the value created by services is the primary vehicle to engage, uplift, and restore hope in people.  Leading government and professional service organizations over the past 15+ years, he has worked to understand and codify what it takes to design and sustain “Services that Inspire.” Following this path, John links best practices for Experience Design, Service Management, and Program Management to build better service organizations – businesses, governments, and nonprofits that are optimized to create new value for their customers and deliver it on their customers terms. He is a certified Project Management Professional (PMP) and a Lean Six Sigma Black Belt. John graduated with honors from the US Coast Guard Academy, served on active duty for 11 years, and earned a masters degree in Information Systems Management (MS-ISM) and an MBA.  He is both a veteran and military spouse and resides in Alameda, CA with his wife and two young children.