Health Care and Benefits
The interactions between people are fundamental to the delivery of health care services and benefits. At Technical Assent, we help government agencies build responsive organizational infrastructure to provide exceptional experiences—for employees and customers alike. We use quantitative and qualitative data to identify pain points and bright spots across customer and employee journeys, and we use human-centered design to design, build, implement, and deploy solutions that are easy to use, inclusive, efficient, and accessible.
Employee & Customer Experience
Understanding the journey through the lens of relationships and interactions, we design solutions that drive the changes that will improve experience.
Applying human-centered design specifically to government service delivery models, we increase efficiency, efficacy, and ease of use.
Workforce Strategy Strategic Planning & Management
Working with leaders, we examine, define, and implement data-driven strategies and solutions that improve employee and customer experiences.
Developing robust capability and infrastructure, we carry out enterprise-scale strategic initiatives.
Technical Assent service designers are cross-trained to introduce design-thinking into a number of technical domains including technology, health care operations, human capital, and technology. We’ve led a wide range of federal agency initiatives, from framing a business or mission challenge through careful analysis to targeted piloting and the implementation of responsive solutions.