For the People: Government as a Service Business
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Can you recall your last great service experience – when someone went out of their way to delight you? Maybe it was at a restaurant, a hotel, coffee shop, or a dry cleaner. Perhaps they remembered your name or your preference or the service was easy to use, available when you needed it, or served its purpose without being overly complicated. Chances are, your experience didn’t happen by accident. That service provider knows that you have other alternatives and, in order to stay relevan Read More →