We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
On November 11 each year, Americans honor veterans for their willingness to serve and sacrifice for the common good. Being a veteran myself, I know that there are many facets to how military service impacts an individual. Some of these facets are so nuanced that they might seem insignificant. To people who have never had an immediate family member or close friend in the military, these impacts could be invisible. Nuanced and seemingly insignificant as they are, these impacts are anything but. Th Read More →
Summer can be the busiest time of year for us here at Technical Assent. It’s also the time of year when our employees use most of their vacation hours. This isn’t an ideal combination, but we understand the call of good weather and the need to accommodate kids’ school schedules. As our CEO, John DiLuna, wrote in a past Insights post: “Vacations are important because they give us the down-time we need as humans to rest, relax, and clear our minds. They also give us a change in scenery, which insp Read More →
Sometimes helping kids with homework takes a little out-of-the-box thinking! Design thinking, that is. In this video, I help my son, Vinny, build a boat for his kindergarten water day by applying the principles of design thinking. It was a fun project for both of us and a great way to illustrate the basics of design thinking. More articles from Technical Assent about design thinking: In Government Service Design, Thinking Like Your Customer Is Not Enough Avoiding the Sugar Crash of IT Modernizat Read More →
IT leaders across government are clearly re-energized about IT modernization, thanks to recent legislation, funding, and prioritization. It is a bit like the professional version of the end-of-school-year ice cream party many of us witness as our children set their sights on summer vacation. FedScoop’s IT Modernization Summit in March confirmed this excitement through interviews with more than 20 IT leaders from across government and industry. Much of the chatter in the beltway about modernizing Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.