Technical Assent human centered design Archives • Technical Assent

An elderly man consults with a doctor on a virtual medical appointment

Improving usability of Veterans Affairs apps during COVID-19

customer experience, experience design, human centered design, personas, service innovation, service strategy, Veterans Affairs

A hospital bed at a Veterans Affairs medical center

Correcting the root problem of a training program that was not seeing results in the field

customer experience, design thinking, experience design, government to citizen services, government to government services, human centered design, journey mapping, personas, root cause analysis, service innovation, Veterans Affairs

Exterior of a large Veterans Affairs medical center

Educating patients on opioid alternatives for pain management

customer experience, design thinking, experience design, government to citizen services, government to government services, human centered design, journey mapping, personas, root cause analysis, service innovation, Veterans Affairs

A hospital room at a Veterans Affairs medical center

Ensuring a new patient-tracking system met the needs of its end users

customer experience, design thinking, experience design, government to citizen services, government to government services, human centered design, journey mapping, personas, root cause analysis, service innovation, Veterans Affairs

Exterior of a large Veterans Affairs medical center

Increasing telehealth adoption rates through human-centered design

customer experience, design thinking, experience design, government to citizen services, government to government services, human centered design, journey mapping, personas, root cause analysis, service innovation, Veterans Affairs

A DAV van parked outside a Veterans Affairs medical center

Identifying and improving causes of patient dissatisfaction during hospitalization

customer experience, design thinking, experience design, government to citizen services, government to government services, human centered design, journey mapping, personas, root cause analysis, service innovation, Veterans Affairs

A hallway at a Veterans Affairs medical center

Creating the first employee-experience office in U.S. government

customer experience, design thinking, employee experience, experience design, government to citizen services, government to government services, human centered design, journey mapping, personas, root cause analysis, service innovation, Veterans Affairs

A human-centered design analyst conducts an interview in a Veterans Affairs medical center

Redesigning the health care experience for Veterans, caregivers, and families at VA

customer experience, design thinking, experience design, government to citizen services, government to government services, human centered design, journey mapping, personas, root cause analysis, service innovation, Veterans Affairs

improving government-to-government services at USDA

Process Improvements in support of Collaborative Scientific Research

business process engineering, customer experience, design thinking, government to government services, human centered design, journey mapping, personas, shared services, US Dept of Agriculture

Business-to-Business Services benefit from customer experience

Designing Customer-Facing Services for Industrial Equipment Manufacturers

customer experience, design thinking, experience design, human centered design, journey mapping, lean, personas, service innovation, service portfolio, service prototyping