Technical Assent customer experience Archives • Technical Assent

improving government-to-government services at USDA

Process Improvements in support of Collaborative Scientific Research

business process engineering, customer experience, design thinking, government to government services, human centered design, journey mapping, personas, shared services, US Dept of Agriculture

Aligning Enterprise Architecture to Support a New Operational Model

customer experience, enteprise architecture, government as customer, government performance, grants management, National Endowment for the Arts, service portfolio, shared services

Business-to-Business Services benefit from customer experience

Designing Customer-Facing Services for Industrial Equipment Manufacturers

customer experience, design thinking, experience design, human centered design, journey mapping, lean, personas, service innovation, service portfolio, service prototyping

improving government-to-government services at USDA

Building Customer Experience for Government Support Services

customer experience, experience design, government to government services, journey mapping, personas, service innovation, shared services, US Dept of Agriculture