Service Design for Government
Technical Assent Logo
rethinking technical functions as services

Why: Providing a conducive learning environment and maximizing the number of hours available for training are primary goals for USCG Training Centers. In support, USCG civil engineers optimize facility uptime which means keeping systems online and millions of dollars of spare parts inventory on hand.

What: Our team provided a baseline system inventory of all operating equipment providing key data about each major system. We tied that back into their spare parts inventory and redesigned the business process to enable engineering technicians to diagnose system failures and quickly source the replacement parts. By more precisely forecasting demand, managers avoided paying retail price for urgently needed products.