We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
With June quickly approaching, offices are abuzz with employees scheduling and coordinating summer vacation time. Vacations are important because they give us the down-time we need as humans to rest, relax, and clear our minds. They also give us a change in scenery, which inspires us and helps us self-reflect and see things with a fresh set of eyes. But individuals aren’t the only ones who can reap the benefits of down-time and a change of scenery: government program teams can, too. But how? A f Read More →
by Danielle N. Paula, Technical Assent consultant Part Three of a three-part series With 80% of Fortune 1000 companies reportedly now using self-managed teams in an Agile environment, you may be thinking that the traditional top-down, command-and-control organizational hierarchies may become extinct – and with good reason. There are several advantages to employing self-managed teams in an Agile environment over the traditional hierarchy structure including increased employee satisfaction, Read More →
by Danielle N. Paula, Technical Assent consultant Part Two of a three-part series Last week, we covered the differences between traditionally managed organizations and organizations using self-managed teams. Now, let’s dive deeper into some of the specific benefits of running self-managed teams, as well as some of the disadvantages. Benefits of Self-Managed Teams Benefit 1: Increased Employee Satisfaction Employees who work on self-managed teams report a higher level of job satisfaction than tho Read More →
by Danielle N. Paula, Technical Assent consultant Organizations don’t need managers and employees don’t want them. This a bold statement, but it’s the way of everyday business at a number high-performing Fortune 1000 companies and was also covered in depth at the recent Business Agility 2017 conference. The main problem with managers is that having so many levels of management can be extremely inefficient due to the several communication layers and general overhead purpose these managers serve. Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.