We are boundary spanners working across service innovation, leadership, design thinking, and technology in government. We are continually honing our craft and use this space to explore a range of topics that bridge the gaps we see across government agencies and in many industries. In sharing these published articles and blog posts, our goal is to offer a new perspective on challenges our clients and their colleagues are facing.
Most design-thinking efforts are conceived and executed as in-person workshops marked by the shoulder-to-shoulder collaboration of participants at whiteboards and a flurry of post-it notes. The design-thinking ethos is premised on the idea that interaction breeds empathy, creativity, and ultimately results in good problem solving. To be sure, face-to-face interaction is one of the fastest ways to get there, but it isn’t the only way. The need to keep costs low, respect telework agreements, and i Read More →
Agile is often referred to as a project management framework, methodology, or a mindset and is widely used throughout software development companies. You may have heard about some of the benefits of Agile like increased productivity, higher success rates vs. traditional project management, and boosts to customer satisfaction while simultaneously decreasing time to market, costs, and waste. With results like these, you might be asking if Agile could also work for your organization, even if you Read More →
In April, I attended MITX’s DesignTech summit in Boston and had the opportunity to talk to a lot of really interesting folks designing innovations in the IT world today. As a government innovation professional, I particularly enjoyed the keynote by Gene Han – he said two things in that stuck with me: Innovation must have purpose Innovation is about getting things to work together (it’s not always about the most advanced technology) Both statements are simple, and neither is totally Read More →
The business case for measuring government performance is a consistent focus area for agency leaders, as government agencies are constantly challenged to demonstrate that resources are achieving intended goals and delivering value. To successfully measure agency performance, organizations must establish clear objectives that align to these outcomes. utility (fit for use) warranty (fit for purpose) service delivery (fit for experience) Why Measuring Government Performance Is Important Gove Read More →
Technical Assent exists to build high-performing government service organizations through experience design, solution implementation, and service management. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience.